Effective Date: 24 September 2026
Last Updated: 24 September 2026
At Shantha Spices, operated by Shantha Food Products, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
By using our website or providing your personal information to us, you agree to the practices described in this Privacy Policy.
1. About Shantha Spices
Brand: Shantha Spices
Business/Manufacturer: Shantha Food Products
Address: No. 28, 5th Main Road, Prashanth Nagar, Bengaluru – 560079, Karnataka, India
Customer Care: 91879 76620
Shantha Spices offers a range of spice powders, masalas, mixes, and related food products, including products such as:
- Sambar Powder
- Special Sambar Powder
- Rasam Powder
- Dhaniya Powder
- Chilli Powder
- Garam Masala
- Turmeric Powder
- Vaaingibath Mix
- Puliyogare Mix
- Tomato Bath Mix
- Bisibelebath Mix
- Nati Style Mutton Sambar
- Nati Style Chicken Sambar
The products and product range may change from time to time.
2. Information We Collect
Depending on how you interact with us, we may collect the following information.
A. Information You Provide
When you contact us, place an order, submit an enquiry, or otherwise interact with us, we may collect:
- Name
- Mobile number
- Email address
- Billing address
- Shipping/delivery address
- Order details
- Payment-related information
- Product preferences
- Feedback and reviews
- Information provided through contact forms
- Any other information you voluntarily provide
B. Information Collected Automatically
When you visit our website, certain technical information may be automatically collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Website interaction information
- Approximate geographic location
This information helps us understand how visitors use our website and improve our online services.
3. How We Use Your Information
We may use the information we collect to:
- Process and manage orders
- Deliver products to you
- Respond to customer enquiries
- Provide customer support
- Confirm orders and deliveries
- Process payments
- Handle returns, replacements, or complaints
- Improve our products and services
- Improve our website
- Understand customer preferences
- Send service-related communications
- Send promotional communications where permitted
- Conduct marketing and advertising activities
- Prevent fraud and unauthorized activity
- Maintain business records
- Comply with applicable laws and regulations
We use personal information only for legitimate business purposes and as permitted by applicable law.
4. Orders and Delivery Information
If you purchase Shantha Spices products through our website or another authorized online channel, we may collect information required to process and deliver your order.
This may include:
- Customer name
- Mobile number
- Delivery address
- Order information
- Payment status
- Delivery instructions
We may share necessary information with delivery partners, logistics providers, payment processors, or other service providers involved in fulfilling your order.
Only the information reasonably necessary to complete the relevant service will be shared.
5. Payment Information
If online payments are available on our website, payments may be processed through third-party payment service providers.
Depending on the payment method used, you may provide information such as:
- Card details
- UPI information
- Bank-related payment information
- Payment transaction details
We may not directly store complete payment-card information on our own systems where payment processing is handled by a third-party payment provider.
Third-party payment providers may process your information according to their own privacy policies and terms.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember preferences
- Keep website functions working
- Understand website traffic
- Analyze website performance
- Improve website functionality
- Understand customer behaviour
- Measure marketing campaigns
- Provide relevant advertising where applicable
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Marketing and Promotional Communications
With your consent or where otherwise permitted by applicable law, we may use your contact information to send:
- Product updates
- New product announcements
- Offers and promotions
- Discounts
- Festival offers
- Business announcements
- Other marketing communications
You can request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.
8. Social Media and Advertising
Shantha Spices may use digital marketing and advertising platforms to promote its products.
These may include platforms such as:
- Meta/Facebook
- YouTube
- Other advertising or social media platforms
These platforms may use cookies, pixels, analytics tools, or similar technologies to measure advertising performance and interactions.
The privacy practices of these third-party platforms are governed by their respective privacy policies.
9. Sharing of Personal Information
We do not sell your personal information.
However, we may share necessary information with trusted service providers where required to operate our business, including:
- Delivery and logistics companies
- Payment processors
- Website hosting providers
- IT service providers
- Website analytics providers
- Marketing service providers
- Customer-support service providers
- Professional advisors
- Government authorities or law-enforcement agencies where legally required
We take reasonable steps to ensure that third parties handling personal information maintain appropriate safeguards.
10. Food Product Information
Product information displayed on our website may include information relating to:
- Ingredients
- Net weight
- Product descriptions
- Packaging
- Storage instructions
- Shelf life
- Nutritional information
- Allergen information
- Product availability
Product information may change from time to time.
Customers should refer to the product packaging and label supplied with the product for the most current information, particularly regarding ingredients, nutritional information, storage instructions, shelf life, and statutory declarations.
11. Information Security
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:
- Processing orders
- Providing customer support
- Maintaining transaction records
- Resolving complaints or disputes
- Meeting accounting requirements
- Complying with legal obligations
- Protecting our legal rights
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
13. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a concern regarding our handling of your information
To exercise an applicable right, please contact us using the contact details provided below.
We may need to verify your identity before processing certain requests.
14. Third-Party Websites
Our website may contain links to third-party websites, marketplaces, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
15. Children’s Privacy
Our website and products are intended for general audiences.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that appropriate action can be taken.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- New products or services
- Changes in technology
- Changes in our data practices
- Changes in applicable laws or regulations
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage you to periodically review this Privacy Policy.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us at:
Shantha Food Products
Brand: Shantha Spices
Address: No. 28, 5th Main Road, Prashanth Nagar, Bengaluru – 560079, Karnataka, India
Customer Care: 91879 76620
For privacy-related enquiries, please mention “Privacy Policy” in your communication.
18. Consent
By using our website, submitting an enquiry, placing an order, or otherwise providing your personal information to Shantha Spices, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires specific consent for processing personal information, we will obtain such consent through an appropriate mechanism.
Last Updated: 24 September 2026