Effective Date: 24 September 2026
Last Updated: 24 September 2026
Welcome to Shantha Spices. These Terms and Conditions govern your access to and use of our website, products, services, and related online facilities.
By accessing or using our website, placing an order, submitting an enquiry, or otherwise interacting with Shantha Spices, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please do not use our website or services.
1. About Shantha Spices
Brand Name: Shantha Spices
Business Name: Shantha Food Products
Website: https://shanthaspices.com/
Email: shanthaspices@gmail.com
Customer Care: 91879 76620
Address: No. 28, 5th Main Road, Prashanth Nagar, Bengaluru – 560079, Karnataka, India
Shantha Spices offers a range of spice powders, masalas, and ready-to-use food mixes.
Products may include, among others:
- Sambar Powder
- Special Sambar Powder
- Rasam Powder
- Dhaniya Powder
- Chilli Powder
- Garam Masala
- Turmeric Powder
- Vaaingibath Mix
- Puliyogare Mix
- Tomato Bath Mix
- Bisibelebath Mix
- Nati Style Mutton Sambar
- Nati Style Chicken Sambar
The availability and range of products may change without prior notice.
2. Acceptance of Terms
By accessing or using the Shantha Spices website, you confirm that:
- You have read and understood these Terms and Conditions.
- You agree to comply with these Terms.
- The information you provide to us is accurate and complete.
- You will use our website only for lawful purposes.
- You will not misuse or attempt to interfere with our website or services.
If you are placing an order on behalf of another person or organization, you confirm that you have the authority to do so.
3. Website Use
You may use our website for legitimate purposes, including:
- Viewing our products
- Learning about Shantha Spices
- Submitting enquiries
- Contacting customer support
- Placing orders, where online ordering is available
- Reading our blog and other information
- Accessing other services made available through the website
You must not use the website to:
- Commit fraud
- Violate applicable laws
- Attempt unauthorized access
- Upload malicious software
- Copy or misuse website content
- Interfere with website functionality
- Collect information about other users without authorization
- Use the website for any unlawful or harmful purpose
4. Product Information
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
Product information may include:
- Product name
- Product description
- Ingredients
- Net weight
- Product images
- Usage information
- Storage information
- Shelf-life information
- Pricing
- Availability
However, there may be minor differences between website images and the physical product or packaging.
The product packaging and label supplied with the product should be considered the most current source of information, particularly for ingredients, nutritional information, storage instructions, shelf life, statutory declarations, and other product-specific information.
5. Product Availability
All products displayed on the website are subject to availability.
We reserve the right to:
- Change product availability
- Discontinue products
- Limit quantities
- Modify product descriptions
- Update packaging
- Change prices
without prior notice.
If an ordered product becomes unavailable after an order has been placed, we may contact you regarding an alternative product, revised order, or applicable refund.
6. Pricing
Product prices displayed on the website may be changed from time to time.
Prices may be affected by:
- Product changes
- Taxes
- Promotional offers
- Packaging changes
- Distribution costs
- Other business considerations
Where applicable, additional charges such as delivery or shipping charges will be communicated during the ordering process.
We make reasonable efforts to ensure pricing information is accurate, but unintentional errors may occasionally occur.
7. Orders
Where online ordering is available, submitting an order constitutes a request to purchase the selected products.
An order may be subject to:
- Product availability
- Payment confirmation
- Address verification
- Delivery availability
- Other applicable conditions
We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving incorrect pricing, unavailable products, suspected fraudulent activity, or delivery limitations.
If an order is cancelled after payment has been received, any applicable refund will be processed according to the relevant payment and refund terms.
8. Payment
Where online payment facilities are available, payments may be processed through third-party payment providers.
Available payment methods may include:
- UPI
- Debit cards
- Credit cards
- Net banking
- Other payment methods made available on the website
Payment processing may be subject to the terms and conditions of the relevant payment provider.
Shantha Spices does not necessarily store complete payment-card information on its own systems.
9. Delivery
Where delivery services are offered, orders will be delivered to the address provided by the customer.
Delivery timelines may vary depending on:
- Delivery location
- Product availability
- Logistics provider
- Weather conditions
- Public holidays
- Unforeseen circumstances
- Other operational factors
Any delivery timeline provided by Shantha Spices is an estimated timeline unless specifically stated otherwise.
Customers are responsible for providing an accurate and complete delivery address and contact information.
10. Incorrect Delivery Information
Customers should carefully verify their:
- Name
- Phone number
- Address
- PIN code
- Delivery instructions
before completing an order.
Shantha Spices may not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Additional delivery charges may apply if an order needs to be re-dispatched due to incorrect customer information, where permitted by applicable law.
11. Returns, Replacements and Refunds
Because our products are food products, returns and replacements may be subject to specific conditions relating to product safety and hygiene.
Customers should contact Shantha Spices as soon as reasonably possible if they receive:
- A damaged product
- An incorrect product
- A defective or compromised package
- A product with an issue that should reasonably be reported
Customers may be asked to provide:
- Order details
- Photographs or videos of the product/package
- Delivery information
- Other information reasonably required to investigate the issue
Any refund, replacement, or return will be handled according to the applicable return and refund policy and applicable law.
12. Product Storage and Usage
Customers are responsible for following the storage and usage instructions provided on the product packaging.
Once a product has been delivered, it should be stored appropriately according to the instructions provided on its packaging.
Customers should check the product packaging before use and should not consume products where the packaging appears damaged, tampered with, or otherwise compromised.
13. Allergies and Dietary Information
Customers are responsible for reviewing product labels and ingredient information before consuming any product.
If you have a food allergy, intolerance, dietary restriction, or other food-related concern, please review the applicable product packaging and contact Shantha Spices before purchasing or consuming the product.
Shantha Spices does not recommend consuming any product where you have concerns about its ingredients without obtaining appropriate professional advice.
14. Intellectual Property
All content available on the Shantha Spices website, including where applicable:
- Brand name
- Logos
- Product images
- Text
- Graphics
- Designs
- Videos
- Blog content
- Website layout
- Marketing materials
is owned by or licensed to Shantha Spices/Shantha Food Products unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
15. User-Submitted Content
If you submit reviews, feedback, photographs, testimonials, comments, or other content to Shantha Spices, you confirm that:
- The content is truthful to the best of your knowledge.
- You have the necessary rights to submit the content.
- The content does not violate another person’s rights.
- The content does not contain unlawful, defamatory, offensive, or malicious material.
By submitting content, you grant Shantha Spices permission to use it for legitimate business, customer-service, marketing, or promotional purposes, subject to applicable law.
16. Third-Party Services
Our website may use third-party services, including:
- Payment providers
- Delivery and logistics providers
- Website hosting providers
- Analytics services
- Advertising platforms
- Social media platforms
- Communication services
- Other technology providers
Third-party services operate under their own terms and privacy policies.
Shantha Spices is not responsible for the independent policies, practices, availability, or performance of third-party services.
17. Promotions and Offers
From time to time, Shantha Spices may offer:
- Discounts
- Promotional offers
- Festival offers
- Product bundles
- Limited-time offers
- Coupons
Each promotion may have specific eligibility requirements, validity periods, usage limits, or other conditions.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
Shantha Spices reserves the right to modify or discontinue promotions where reasonably necessary.
18. Website Availability
We make reasonable efforts to keep our website available and functional.
However, we do not guarantee that the website will always:
- Be available
- Be uninterrupted
- Be error-free
- Be free from technical problems
- Be compatible with every device or browser
The website may occasionally be unavailable because of maintenance, technical issues, upgrades, hosting problems, or circumstances beyond our reasonable control.
19. Disclaimer
The information provided on our website is intended for general informational purposes.
While we make reasonable efforts to maintain accurate information, we do not guarantee that all website content will always be complete, accurate, current, or error-free.
Product information should be verified against the product packaging supplied with the product.
20. Limitation of Liability
To the extent permitted by applicable law, Shantha Spices shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
This may include losses resulting from:
- Website interruptions
- Third-party service failures
- Delivery delays outside our reasonable control
- Incorrect information provided by customers
- Unauthorized access caused by circumstances beyond our reasonable control
- Events beyond our reasonable control
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
21. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
You can review our Privacy Policy through the Privacy Policy section of our website.
22. Force Majeure
Shantha Spices will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Floods
- Fire
- Epidemics or pandemics
- Government restrictions
- Transportation disruptions
- Strikes
- Power or internet outages
- Supply-chain disruptions
- Acts of terrorism
- War
- Other unforeseen circumstances
23. Changes to These Terms
Shantha Spices may update these Terms and Conditions from time to time.
Changes may be made to reflect:
- New products or services
- Changes to our website
- Changes in business practices
- Changes in applicable laws
- Changes in payment or delivery arrangements
The updated Terms will be published on this page with a revised “Last Updated” date.
24. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes arising from these Terms or your use of our website or services shall be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka, India.
25. Contact Us
If you have any questions regarding these Terms and Conditions, products, orders, returns, or other matters, please contact us:
Shantha Spices
Business: Shantha Food Products
Website: shanthaspices.com
Email: shanthaspices@gmail.com
Customer Care: 91879 76620
Address: No. 28, 5th Main Road, Prashanth Nagar, Bengaluru – 560079, Karnataka, India
For general enquiries: shanthaspices@gmail.com
For customer support: 91879 76620
26. Acceptance of Terms
By accessing the Shantha Spices website, submitting an enquiry, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Last Updated: 24 September 2026